Help

Help Topics:

Registration and Access

Ordering

Technical Help

How to Download

Browser Compatibility

Registration and Access

Registration: Please complete the registration form to obtain a username and password to access all the functions of the site.

Expired user account: If your user account has expired please contact TCON and Newcastle Tourism Industry Group, Email: tourism@ncc.nsw.gov.au

Forgotten password: You can recover your password with the Password Reset


Ordering

As you choose the items you are interested in ordering, place each item into your Basket.
Your Basket shows all the items you have selected. You can remove an item from your Basket at any time.
When you want to proceed click Proceed to Order.

You will be required to provide project details. Where applicable, payments will be made through a secure e-commerce payment facility. Once you have paid (if applicable), please go to your Orders page.

Click on the Order number and follow the prompts to download your Order. If you have ordered several items please allow a few moments for the order to be processed.

The Orders page also records any orders that you have made but are yet to be approved or paid if applicable.


Technical Help

Cookies

Cookies are small amounts of information stored on your computer by Internet sites you visit.
You must choose to accept the cookie when prompted, in order to log in to this site.
Please log in to the site again after changing the cookie setting.

How to setup cookies for MS Internet Explorer

  1. Go to Tools -> Internet Options -> Privacy -> Advanced
  2. Choose Override automatic cookie handling
  3. Choose Prompt for First-party Cookies
  4. Choose Prompt for Third-party Cookies

This setting will allow you either to accept or reject the cookies.

JavaScript

JavaScript must be switched on to use the Lookatme™ libraries. If JavaScript is not enabled already then please see your system manager.


How to Download

To be able to view the downloaded files, you will need an image viewing program.

On the Order/Tax Invoice page there will be a download link for the ordered images. Click on the link and from the resulting dialogue box, select the destination for the zip file.

If you are having difficulty downloading, your internet connection may be busy. Please try again from your Orders page. If the problem persists, please check with your network administrator to see if there are download restrictions in place with your network or ISP before contacting the Help Desk.


Browser Compatibility

Supported browsers:

  • Chrome (Mac and PC)
  • Microsoft Edge (PC)
  • Safari (Mac and PC)
  • Firefox (Mac and PC)

Some areas of this site may not display correctly on older browsers. If you are using Internet Explorer you may not be able to download - please upgrade to Microsoft Edge.


If you need assistance using the site after you have logged in please contact the Help Desk.